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start:alerts [2016/08/29 12:04] rnadler |
start:alerts [2016/09/03 14:03] (current) rnadler |
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Complete the alert making sure the Open new case checkbox is selected at the bottom of the form (note: alerts can be configured to notify only and not open a case by deselecting the Open new case checkbox). | Complete the alert making sure the Open new case checkbox is selected at the bottom of the form (note: alerts can be configured to notify only and not open a case by deselecting the Open new case checkbox). | ||
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